Privacy Policy
Heart Mind Body is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, access our services, or contact us.
1. Who We Are
Heart Mind Body provides counselling, psychotherapy, and psychoeducation services, including programmes such as CBCT® and SEE Learning. Our website address is: https://heart-mind-body.co.uk
2. What Information We Collect
We may collect the following information when you interact with us:
Personal details (e.g., name, email address, phone number) when you contact us or book services.
Health or sensitive information if you share this during counselling, psychotherapy, or programme participation.
Technical information (e.g., IP address, browser type, and cookies) when you visit our website.
3. How We Use Your Information
We only use your information for purposes that are relevant and necessary, including:
Providing counselling, psychotherapy, and psychoeducation services.
Managing appointments, bookings, and communication.
Responding to enquiries.
Improving our website and services.
Meeting legal, professional, or regulatory obligations.
We do not sell or share your information with third parties for marketing purposes.
4. Lawful Basis for Processing
Under GDPR, we process your personal data based on:
Consent – when you agree to share information with us.
Contract – to provide the services you request.
Legal obligation – to meet professional and regulatory requirements.
Legitimate interest – to run and improve our services.
5. How We Store Your Information
All client data is stored electronically using GDPR compliant platform 'Kiku'. All data is encrypted and password protected. Basic personal information (name, address, DOB, contact details etc.) is taken after assessment. It is used to identify the client within the client notes only. Short client notes may be kept after each session in order to support the counsellor and client in the process of the therapy. No information is shared with any third party (please see confidentiality agreement above). Unless the client requests the deletion of data at the end of the therapy, it will be electronically archived for a period of 3 years, when it will be deleted.
6. Your Rights
You have the right to:
Access the personal information we hold about you.
Request corrections or updates.
Request deletion of your information (where applicable).
Withdraw consent at any time.
Lodge a complaint with the Information Commissioner’s Office (ICO) if you are concerned about how your data is handled.
7. Cookies
Our website may use cookies to improve user experience and monitor website performance. You can control or disable cookies in your browser settings.
8. Confidentiality in Therapy
Information shared during counselling and psychotherapy is treated with strict confidentiality, except where there is a legal or ethical duty to disclose (e.g., risk of harm to self or others, safeguarding concerns, or legal requirements).
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Heart Mind Body
Email: jim@heart-mind-body.co.uk
Phone: +447584906379
Website: https://heart-mind-body.co.uk
